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PRODUCT
Are your products cruelty-free?
Yes, all of our products are cruelty-free. We do not test ourproducts on animals, and we are committed to ethical and sustainable practices.
Do you use any harmful ingredients in your products?
No, we prioritize the use of safe and effective ingredients in our products. Wecarefully select each ingredient and the amount of percentage to be added toensure that our products are gentle and suitable for all skin types.
What is the shelf life of P.H.A.T. products?
All products have a shelf life of 24 months.
Can I use your products if I have sensitive skin?
While our products are formulated to be gentle and suitable for mostskin types, we recommend patch testing any new products, especially if you havesensitive skin.
Are your products safe to use during pregnancy?
We recommend consulting with your healthcare provider before using any skincare products during pregnancy. While our products are formulated withsafety in mind, it's important to discuss any concerns with your doctor toensure the safety of both you and your baby.
I have allergies. Can I use your products?
If you have known allergies or sensitivities, we recommend carefully reviewing the ingredients list of each product before use. If uncertain about
how a product may react on your skin, conduct a patch test. Here's how:
Step 1: Apply a small amount near the jawline or behind the ear.
Step 2: Keep the area dry.
Step 3: Leave for 4-6 hours before wiping off.
Step 4: If redness, irritation, or burning occurs, discontinue use.
Persistent reaction? Consult a dermatologist.
ACCOUNT
How do I create an account?
You can create an account on our website by clicking on ‘Sign Up’and following the prompts to provide your information.
I forgot my password. What should I do?
If you forgot your password, you can reset it by clicking on the ‘Forgot Password’ on the login page. You will receive an email with instructions on how to resetyour password.
Can I update my account information?
Yes, you can update your account information, including your shipping address andpayment methods, by logging into your account and accessing the ‘My Account’section.
ORDER
How can I place an order?
You can easily place an order through our website. Simply browse through our products, select the items you would like to purchase, and proceed to checkout.
What payment methods do you accept?
We offer multiple secure payment methods for your order, including credit and debit card payments, net banking, UPI (Unified Payments Interface), and cash on delivery.
Can I cancel my order after it has been placed?
You have a one-hour window to cancel orders via the account section on our website. After this time, cancellations won't be possible. Prepaid orders cancelled within this hour will receive a full refund, processed within 24-48 business hours upon request approval.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
What should I do if I encounter issues with my order?
If you encounter any issues with your order, such as missing items or damaged products, please contact our customer support team immediately. We will do our best to resolve the issue promptly.
Where will I find my order history?
Your order history can be found by logging into your account and navigating to the ‘My Orders’ section. There, you will be able to view details of your past orders.
